Shipping & delivery

Shipping costs and delivery time

The dispatch of digital products (e.g. virtual vouchers) is generally free of charge.

Shipping within the Federal Republic of Germany

a) Deliveries throughout Germany are generally free of shipping costs.

b) The dispatch time is usually 1 to 2 working days. Orders received on Fridays may not be processed until the following Monday due to shortened working hours and delivery may be delayed accordingly.

Shipping to EU member states

a) International shipping to countries within the European Union costs a flat rate of €9 per order (including VAT).

b) The dispatch time is usually 2 to 5 working days. Orders received on Fridays may not be processed until the following Monday due to shortened working hours and delivery may be delayed accordingly.

Shipping to Switzerland

a) International shipping to Switzerland costs a flat rate of €12 per order as a VAT-free export delivery. However, additional customs duties, taxes and fees may apply.

b) The dispatch time is usually 3 to 8 working days. Orders received on Fridays may not be processed until the following Monday due to shortened working hours and delivery may be delayed accordingly.

Other target countries

Delivery to other countries (e.g. Switzerland) is generally possible, but only after prior agreement on the amount and distribution of the shipping costs and any additional costs, such as customs duties or special shipping methods. National import regulations for the respective products must be observed by the customer. A contract is only concluded after written agreement on the amount of the shipping costs. Komood-Shop assumes no responsibility for the conformity of the products offered with national directives and regulations outside the EU.